Sales Operations Intern

Ericsson•Plano, TX

8d•Onsite

About The Position

Ericsson is seeking a Sales Operations Intern to support its Sales Operations team in the US market. This 12-week internship is for a current undergraduate or graduate student interested in sales processes, data, tools, and commercial decision-making. Under guidance, the intern will learn Ericsson’s sales processes and customers while supporting sales leaders and contributing to data quality, process adherence, and sales performance. The intern will help maintain sales funnel data, support sales governance and change programs, and contribute to improvements in sales tools and processes. The role involves using spreadsheets, CRM systems, and AI-enabled tools to analyze data, prepare basic reports, identify trends, and summarize insights for decision-makers. The position is based in Plano, Texas, and is scheduled to start May 25, 2027.

Requirements

Currently enrolled in a bachelor’s or master’s program in Business Administration, Finance, Economics, Data Analytics, Information Systems, Industrial Engineering, or a related field.
Strong interest in telecommunications, B2B sales, sales operations, CRM systems, and data-driven decision-making.
Analytical mindset and ability to work with structured data, follow established processes, and translate findings into clear, practical insights for business stakeholders.
Comfort with productivity tools such as Excel or Google Sheets and PowerPoint, and willingness to learn CRM systems such as Salesforce.
Strong attention to detail and commitment to data quality, with the ability to follow guidelines and ask questions when something is unclear.
Effective communication and collaboration skills, including the ability to work across sales, operations, and supporting functions.
Curiosity, initiative, and interest in learning how structured sales processes, tools, and analytics support customer engagements and commercial outcomes.
Ericsson does not sponsor U.S. work authorization for this position and does not hire F-1 students working on CPT or EAD for this position.

Nice To Haves

Prior experience with CRM, reporting, or basic scripting.

Responsibilities

Assist the Sales Operations team with day-to-day activities that support adherence to Ericsson’s sales process, including documenting steps, updating process materials, and helping arrange training and guidance for end users.
Coordinate meetings, prepare communications and basic project documentation, and assist project leaders with administrative activities for Sales Operations change programs.
Help maintain sales funnel data quality, streamline access to funnel information, and support consistent use of qualification criteria.
Support sales governance activities related to adherence to the Sales Directive and Business Delegation, including tracking compliance checkpoints and organizing information in shared repositories.
Gather user feedback, test small changes, and support improvements to sales tools such as CRM systems and reporting dashboards.
Use spreadsheets, CRM systems such as Salesforce, and AI-enabled tools to analyze data, generate basic reports, identify trends, and summarize insights for decision-making.
Collaborate with Sales Operations colleagues, account teams, and commercial managers on activities that improve sales processes and end-user effectiveness.
Identify opportunities to simplify ways of working, document suggestions, and support small process and tooling enhancements.