Sales Operations Analyst

Bunge•Chesterfield, MO

About The Position

The Sales Operations Analyst ensures that North America commercial technology enhancements are grounded in seller feedback, remain connected to seller needs throughout development, and are assessed after implementation for improvements to the seller experience and commercial outcomes. Reporting to the Manager Sales Operations, the role connects North America sellers, sales management and leadership, and commercial technologies including Salesforce, CPX, RFX, Salesforce Voice, MyBunge, Highspot, Pardot and Tableau. It provides first-line support for commercial tool questions, resolving routine requests directly and helping reduce repeat interruptions to other sales tools and enablement teams. The analyst identifies recurring friction, translates field feedback into business requirements, supports user-centered testing and release readiness, and follows up after implementation to close the feedback loop. The role helps guide technology improvements around real seller workflows, encourage adoption, and deliver practical value to sellers, customers and the business. The position also supports onboarding, user communications, reporting improvements, commercial technology initiatives and cross-functional business readiness activities. Bunge describes itself as an agribusiness solutions provider with approximately 34,000 employees and a presence in more than 50 countries.

Requirements

Bachelor's degree in Business, Marketing, Communications, Information Systems or a related field, or an equivalent combination of education and experience.
3–5 years of work experience in sales operations, sales coordination, sales enablement, customer relationship management support, training or business analysis.
Experience working directly with sellers and sales managers in a commercial environment.
Hands-on experience supporting a customer relationship management platform.

Nice To Haves

Salesforce experience preferred.
Experience gathering business requirements or supporting technology testing, releases or adoption activities is an added advantage.
Experience in the food, agribusiness or manufacturing industry, or another multinational environment, preferred.

Responsibilities

Serve as the first point of contact for North America sellers and commercial users on Salesforce, CPX, RFX and other commercial tools, answering questions and resolving routine how-to and navigation requests.
Conduct interviews, workflow observations, surveys, office hours and feedback sessions to identify recurring friction, workarounds, duplicate effort and unclear processes.
Evaluate seller use of Salesforce and related mobile capabilities, identifying opportunities to simplify workflows and improve usability.
Document user needs, affected workflows, business impact and desired outcomes in clear business language.
Maintain structured communication with North America Sales Management and Sales Leadership, connecting seller needs to business priorities and commercial outcomes.
Engage sales leaders early to understand field challenges, customer implications and expected results before enhancements are defined or prioritized.
Validate recurring seller feedback with sales managers, involve representative users in design and testing, provide progress updates, and follow up after implementation to assess results and communicate outcomes.
Translate validated needs into problem statements, user stories, business requirements and acceptance criteria.
Analyze opportunity-management workflows and recommend improvements that reduce unnecessary steps, clarify expectations and support timely seller activity.
Bring user evidence into roadmap discussions and enhancement prioritization in partnership with the North America Sales Tools & Enablement Manager and technical resources.
Coordinate and support user acceptance testing with representative users, assessing functionality, usability, terminology, workflow fit, mobile practicality and unintended impacts.
Create practical, role-relevant guidance and self-service materials explaining technology changes and required user actions.
Develop communications for commercial technology releases, improvements and seller-engagement opportunities, and close the feedback loop visibly.
Monitor adoption barriers and work with appropriate team members to address experience, process, communication or learning needs.
Provide tool-specific onboarding support for new North America commercial users and partner with the Sales Development & Training Specialist on sales-tool readiness in broader onboarding.
Support the development and improvement of Tableau dashboards and user insights aligned with business requirements and seller needs.
Log and group recurring questions, distinguish training gaps from tool or process defects, and support root-cause resolution.
Support North America commercial technology initiatives, pilots, user advisory activities, business readiness and cross-functional work involving Commercial Leadership, Global Commercial Tools & Enablement and Business Technology.
Perform other duties as assigned.