Sales Operations Analyst

PACCAR • Kirkland, WA

2d

About The Position

The Sales Operations Analyst manages Sales Operations data and provides management with critical information through database queries and Tableau dashboards. The role identifies process improvements and supports the effectiveness of the Sales team and the business. The analyst works with stakeholders across sales regions, plants, engineering, materials, transport companies, dealers, and accounting, and may serve as backup for the Sales Operations Manager and Plant Logistics Manager.

Requirements

• Four-year degree in Business Administration, Marketing, or another related area.
• At least 3 years of experience.
• Strong PC skills, including experience working with Access databases and Excel spreadsheets.
• Excellent verbal and written communication skills.
• Ability to work under pressure and prioritize workload in a self-directed manner.
• Extreme attention to detail.
• Experience identifying and proactively addressing opportunities for program improvement.

Nice To Haves

• Experience with heavy-duty truck or other equipment manufacturers, involving dealer and internal sales organization contact.

Responsibilities

• Create, maintain, and administer Order Processing Policy & Procedure bulletins, negotiating input from diverse stakeholders.
• Attend material shortage meetings on behalf of Sales Operations to understand upcoming backlog changes and required actions.
• Liaise between sales regions, plants, engineering, materials, and transport companies to resolve unique issues.
• Respond to management requests for ad hoc information and analysis using database tools and resources.
• Manage PACCAR Parts Fleet Services invoices and work with dealers, transport companies, and accounting to ensure timely and accurate payment.
• Maintain Sales Operations data and databases, identifying and implementing process improvements and greater efficiencies.
• Represent Sales Operations as business lead on system project implementations, including contributing to use case scenarios and testing and validating as necessary.
• Participate in and represent Sales Operations within cross-functional teams.
• Manage weekly and monthly audits for freight charges and change fee charges.
• Act as a backup for the Sales Operations Manager and Plant Logistics Manager as needed.
• Perform other duties as assigned.

Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan providing monthly benefits after retirement.
• Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for employees and their families.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• Employee Assistance Program services, including wellness plans, estate planning, and financial counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level