Sales & Operations Advisor

DriveTime • Fort Worth, TX

2d

About The Position

The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. The Advisor helps ensure each customer either completes a purchase or understands the next steps to do so. They also support dealership operations by completing required tasks, maintaining compliance, and helping prepare the dealership to provide a consistent, high-quality customer experience.

This is a learn-and-earn role with multiple phases (Levels 0–4). As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The role also serves as a training partner for new Sales and Operations Advisors.

DriveTime Family of Brands describes itself as the nation’s largest privately owned used car sales, finance, and servicing company. It emphasizes transparent pricing and customer-focused service. This position is part of a team environment focused on professional growth, training, and delivering a tailored customer experience.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 3 years of related work experience.
• At least 3 years of experience in sales and retail operations, with demonstrated success in sales performance, operational processes, and customer experience.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• At least 18 years of age.
• Ability to pass a drug test and background check.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Build partnerships with customers interested in purchasing a vehicle and guide them through DriveTime’s Nurture and Sales processes.
• Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
• Complete operational responsibilities, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative tasks such as documentation and tags, title, and registration.
• Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and related sales processes, including trades, upgrades, and post-sale activities.
• Develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
• Deliver a tailored customer experience in the dealership and introduce customers to the DriveTime family of companies.
• Support onboarding and skill development as a training partner for new Sales and Operations Advisors.
• Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
• Progress through the multi-phase role, taking on increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

Benefits

• Medical, dental, and vision insurance; the company covers a sizable amount of insurance premiums.
• 401(k).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth opportunities and manager training programs.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and medical-premium discounts for participation.
• Competitive pay.
• Monthly bonus share and sales contests.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.
• Vacation time for part-time employees, earned according to hours worked.
• Consistent work schedule; stores are closed on Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED