Sales & Operations Advisor

DriveTime • Dallas, TX

2d • Onsite

About The Position

The Sales and Operations Advisor delivers effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. The Advisor guides customers through the sales process so they either complete a purchase or understand the next steps. The role also supports dealership operations by completing required operational tasks, maintaining compliance, and helping ensure the dealership is prepared to deliver a consistent, high-quality customer experience.

This is a multi-phase, learn-and-earn role with Levels 0–4. As certification is achieved, the Advisor assumes increasing responsibility for sales, operations, inventory management, and dealership leadership. The Advisor may also serve as a training partner for new hires, supporting onboarding and skill development.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 3 years of experience in sales and retail operations, including success driving sales performance, managing operational processes, and delivering high-quality customer experiences.
• Valid driver’s license and an acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and background check.
• Ability to remain stationary at least 75% of the time.
• Ability to occasionally move around inside the office to access file cabinets and office machinery.
• Visual acuity and manual dexterity to operate a computer and office productivity machinery, such as a calculator, copy machine, and printer.
• Ability to frequently communicate and exchange accurate information with internal and external customers.
• Ability to move objects weighing up to 20 pounds.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Build strong partnerships with customers interested in purchasing a vehicle and guide them through the DriveTime Nurture and Sales processes.
• Manage the full sales cycle by making sales calls to secure appointments and converting scheduled visits into completed sales.
• Complete operational responsibilities, including opening and closing the store, cash handling, sales and nurture activities, inventory management, audits, and administrative tasks such as documentation, tags, and title and registration work.
• Maintain expert knowledge of dealership inventory, the website, OET experience, financing options, and related sales processes, including trades, upgrades, and post-sale activities.
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and effective team environment.
• Deliver a tailored customer experience in the dealership and introduce customers to the full DriveTime family of companies.
• Support onboarding and skill development as a training partner for new-hire Sales and Operations Advisors.
• Execute company directives, initiatives, and expectations; seek feedback and participate in training and development.
• Progress through Levels 0–4, taking on increasing responsibilities as certification is achieved.

Benefits

• Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Professional growth opportunities and manager training programs.
• Tuition reimbursement.
• Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
• Consistent work schedule; stores are closed on Sundays.
• Monthly bonus share and sales contests.
• Paid time off for full-time roles, including wellness days, holidays, and personal time.
• Vacation time for part-time employees, accruing based on hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED