Sales Manager

Hilton Garden Inn Northeast•Louisville, KY

About The Position

The Sales Manager is responsible for implementing the hotel’s sales strategy and developing new business across business, group, and events segments. Strategies include managing market mix, pricing, status, direct sales, and outside calls to find new business. The role aims to maximize hotel profitability while delivering outstanding service to guests and clients. The ideal candidate is organized, detail-oriented, an aggressive outside sales manager, and enjoys working in a team environment. The position requires daily account solicitation and outside sales activity, including being out of the office at least three days per week for scheduled appointments. It also includes Saturday sales and catering office coverage, participation in the daily Lobby Ambassador schedule, and the ability to work extended hours and weekends as needed to accommodate clients and oversee functions.

Requirements

High school education or equivalent.
Previous sales experience.
Organized and detail-oriented.
Able to work extended hours and weekends as necessary.
Able to conduct outside sales and be out of the office at least three days per week.

Nice To Haves

Bachelor’s degree preferred.
Aggressive outside sales approach.
Enjoys working in a team environment.

Responsibilities

Solicit assigned accounts and potential new business daily.
Make solicitation calls as part of the total sales call concept on behalf of HGI Louisville Northeast, in accordance with established standards.
Participate in Saturday Sales/Catering office coverage and the daily Lobby Ambassador schedule.
Solicit new group room accounts and maintain relationships with existing accounts to meet and exceed the group room budget and forecast.
Solicit new and existing accounts to meet and exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.
Prepare customer correspondence and internal booking reports, and maintain files.
Work with other hotel departments to provide superior service to guests.
Attend community and social events and industry meetings as required to facilitate business opportunities.
Participate in weekly sales meetings, pre- and post-convention meetings, training, and other sales-related meetings as required.
Develop and maintain knowledge of market trends, competition, and guests and clients.
Work extended workweeks and hours, including weekends, as necessary to accommodate client needs and functions being overseen or managed.
Be out of the office at least three days per week for preset outside appointments to develop new business and meet or exceed sales goals listed on sales recaps.