Sales Manager

LM SERVICES CORPORATION GROUP•St. Louis, MO

9d•Onsite

About The Position

The Sales Manager solicits past and new business to ensure revenue goals are achieved or exceeded and manages accounts to achieve guest satisfaction. The role involves prospecting and responding to inquiries, pursuing viable leads, managing client relationships, and accurately recording and blocking business in company systems. The manager also meets with and tours prospective and existing clients, promotes the property, and maintains knowledge of market trends, competitors, and customers. The position works with the catering department and other property departments to generate business and service accounts. It may also involve local and out-of-city/state travel, property and room inspections, attending meetings, and assisting in other departments. Associates must maintain a neat, clean, and well-groomed appearance and provide a hospitable service atmosphere. Work schedules may vary, including weekends, holidays, and overtime, in response to property business needs.

Requirements

Prior sales experience is required.
Ability to effectively handle internal and external customers with patience, tact, and diplomacy, including defusing anger, collecting accurate information, and resolving conflicts.
Strong sales skills, proven sales techniques, and ability to upsell products and services.
Ability to analyze complex statistical data and make sound judgments.
Ability to use a calculator for moderately complex mathematical calculations without error.
Ability to access, accurately input, and retrieve information using a moderately complex computer system.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ability to read, listen, and communicate effectively in English, verbally and in writing.
Ability to stand, walk, bend, reach, and move continuously to oversee areas and inspect rooms and public areas on all property floors.
Neat, clean, and well-groomed appearance.
Must comply with company standards, rules, and regulations.
May be required to work varying schedules, weekends, holidays, and overtime, and attend meetings outside the work shift as business needs require.

Nice To Haves

Hotel sales experience is strongly preferred.
A college degree with a hotel major is preferred.

Responsibilities

Prospect for new clients through HIS reports, outside sales calls, cold calls, and other methods.
Respond promptly to inbound inquiries and follow up to capture business.
Maintain an organized process for pursuing viable inquiries in a timely manner.
Complete return calls, quotes, proposals, and contracts promptly.
Accurately block rooms and space in company systems.
Use standardized contracts and proposals, call logs, and reporting functionality.
Maintain positive relationships with existing clients, keep client profiles current, and use client information to build rapport and generate future sales.
Meet, greet, and entertain prospective and existing clients, providing information about the property to increase sales.
Travel locally and outside the city or state as needed for trade shows, sales calls, property promotion, competitor reviews, or potential-client research.
Conduct property site inspections and report repairs or maintenance needs to the appropriate department.
Tour existing, former, and prospective clients and promote the property using positive sales techniques.
Develop and maintain knowledge of market trends, competition, and customers.
Attend property meetings as necessary.
Work with the catering department to generate new business and service accounts.
Use communication tools such as phone, email, fax, and mail promptly and effectively.
Perform room inspections, including moving throughout guest-room floors and bending, stooping, and reaching overhead.
Maintain open communication with all property-operating departments.
Perform other duties assigned by the supervisor, including cross-training or assisting other departments.
Comply with company standards, rules, and regulations and project a hospitable service atmosphere.