BT Sales Manager

Highgate Hotels • Miami, FL

2d • Onsite

About The Position

The Sales Manager at The Elser Hotel & Residences is responsible for soliciting accounts within assigned market segments and territory, building familiarity with those accounts, and prospecting and closing business to positively impact hotel revenue. The role supports hotel sales goals, occupancy, and Average Daily Rate (ADR), while operating within the established sales expense budget and following Highgate sales policies and procedures.

The position works closely with the Director of Sales, hotel clients, and departments including Food and Beverage, Guest Services, and Reservations. It includes account management, lead follow-up, client entertainment, hotel tours and site inspections, sales reporting, and use of the property's computerized sales management system. The Sales Manager also participates in required meetings, training, scheduled Saturday office coverage, and Manager on Duty (M.O.D.) coverage.

The Elser Hotel & Residences is a 49-story luxury condominium hotel in Downtown Miami, with 646 furnished rooms and residences, more than 19,000 square feet of amenities, and 5,000 square feet of retail space. Highgate is a real estate investment and hospitality management company with a global portfolio of more than 400 hotels and over $15 billion in assets under management.

Requirements

• High school diploma or equivalent required.
• Must be skilled in Windows and company-approved spreadsheet and word-processing software.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and evaluate complex information and data from various sources to meet objectives.
• Must maintain confidentiality of information.
• Must maintain regular attendance in accordance with Highgate Hotel standards and the hotel's scheduling needs.
• Must comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.

Responsibilities

• Attend the daily Highgate Hotel Business Review (HHBR) meeting.
• Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Learn and follow company sales policies and standard operating procedures, and ensure the sales team does so as well.
• Meet or exceed assigned goals and sales solicitation call targets.
• Operate the Sales Department within its established sales expense budget.
• Participate in required M.O.D. coverage and scheduled Saturday office coverage.
• Initiate and follow up on leads and maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate trends in the assigned market.
• Contact existing accounts regularly according to the Account Coverage Program's tracing frequencies.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; meet and greet onsite contacts.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Prepare required reports in a timely manner.
• Apply Highgate sales policies and selling techniques, emphasizing occupancy and Average Daily Rate (ADR).
• Conduct professional and thorough hotel site inspections, presenting the property's features and benefits.
• Use the property's computerized sales management system to generate reports, enter business, block space, and build accounts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
• Entertain clients and handle inquiries as part of the Inquiry Day Program.
• Attend required hotel meetings and training; maintain regular attendance and required standards of appearance and grooming.
• Maximize productivity, identify problem areas, assist with solutions, and effectively anticipate, prevent, identify, and resolve problems.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED