BT Sales Manager

The Elser Hotel & Residences - Miami • Miami, FL

4d • Onsite

About The Position

The Sales Manager is responsible for soliciting and developing familiarity with accounts in assigned market segments, prospecting and closing assigned accounts and territories, and positively impacting hotel revenues. The position supports the Sales Department’s goals and budget while developing knowledge of hotel operations and company sales policies. The role is based at The Elser Hotel & Residences, a 49-story luxury condominium hotel in Downtown Miami with 646 furnished rooms and residences, curated amenities, and retail space.

Requirements

• High school diploma or equivalent required.
• Must be skilled in Windows and company-approved spreadsheet and word-processing applications.
• Must effectively communicate verbally and in writing with employees and guests at all levels.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in anticipating, preventing, identifying, and solving problems.
• Must be able to understand and evaluate complex information and data from various sources.
• Must be able to maintain confidentiality of information.
• Must maintain regular attendance in accordance with hotel standards and scheduling needs.
• Must maintain high standards of personal appearance and grooming, including wearing a nametag.
• Must comply with hotel standards and regulations to encourage safe and efficient operations.
• Must be able to perform light work: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.

Responsibilities

• Attend daily Highgate Hotel Business Review (HHBR) meetings.
• Develop a working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Learn and follow company sales policies and standard operating procedures, and ensure the sales team adheres to them.
• Meet or exceed established goals and sales solicitation call goals assigned by the Director of Sales.
• Operate the Sales Department within its established sales expense budget.
• Participate in scheduled Manager on Duty (M.O.D.) coverage and Saturday office coverage.
• Initiate and follow up on leads; maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate market trends.
• Contact existing accounts according to Account Coverage Program tracing frequencies.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; meet and greet onsite contacts; and entertain clients.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Assist with preparing required reports on time.
• Apply hotel sales policies and selling techniques to maximize occupancy and Average Daily Rate (ADR).
• Conduct professional, thorough hotel site inspections and present the property’s key features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities by participating in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
• Handle inquiries as part of the Inquiry Day Program.
• Attend required hotel meetings and trainings; maintain regular attendance and comply with hotel standards and regulations.
• Approach guests and employees in an attentive, courteous, and service-oriented manner; communicate effectively and listen to and clarify concerns.
• Multitask, prioritize departmental functions, meet deadlines, handle problems, evaluate complex information, maintain confidentiality, and help identify and implement solutions to problem areas.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Location-specific paid leave and vacation benefits for associates in Washington, Colorado, and California, subject to applicable terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED