Sales Manager

Ulta Beauty, Inc.•Avondale, AZ

11d

About The Position

The Sales Manager leads Ulta Beauty’s sales and service business, excluding boutiques, and develops a high-performing team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers. The role is accountable for sales, service, operational processes, Net Promoter Score, and delivering an exceptional guest experience. The manager drives results through performance, people development, and consistent execution of procedures and compliance standards. The Sales Manager promotes Ulta Beauty’s mission, vision, and values; supports store profitability and operational excellence; and leads hiring, coaching, training, and development of associates. The role also partners with the General Manager on scheduling needs, collaborates with brand partners and field leadership, and uses company tools and resources to improve store performance. The position requires a passion for beauty, strong guest-service skills, product knowledge, and the ability to lead and influence a team.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to meet the position’s physical demands, including mobility throughout the store, frequent bending and reaching, and lifting or moving up to 25 lbs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies to improve profitability, sales growth, and operational excellence.
Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload; communicate scheduling needs to the General Manager.
Plan and execute in-store events that support guest experience, brand collaboration, sales, and payroll goals.
Review and respond to financial and operational reporting, store visit results, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training and ensure direct reports do so as well, including brand and category education.
Develop professional relationships with brand partners to support sales and service goals.
Model teamwork and guest-service excellence alongside the leadership team, setting priorities and providing direction and support.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and achieve store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts.
Use task management tools to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
Execute inventory control processes and complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to drive store improvements.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
Attend corporate business meetings and conferences.