Sales Manager

Ulta Beauty, Inc.•Huntsville, TX

About The Position

The Sales Manager leads a high-performing retail team and is accountable for sales, service, and operational processes across the store, excluding boutiques. The role drives top-line sales growth, guest loyalty, and an exceptional guest experience, with accountability for Net Promoter Score. It focuses on business performance, associate development and guest service, and compliance with standard operating procedures. The Sales Manager is expected to demonstrate a passion for beauty, deliver outstanding service, learn and teach product knowledge, and lead, influence, and develop the team. The role includes promoting accountability for sales, guest loyalty, payroll, omni-channel performance, and shrink; analyzing business results and developing improvement strategies; supporting scheduling and workload planning; and planning in-store events. The Sales Manager also performs beauty services and product demonstrations, stays informed about industry trends, and maintains attendance expectations. The position leads recruiting, retention, training, coaching, performance reviews, succession planning, and associate development. It fosters an inclusive, collaborative team culture and professional relationships with brand partners. The manager ensures store compliance with company policies and standards, manages scheduling and task tools, oversees inventory and loss-prevention processes, protects company assets, and communicates business trends and opportunities to field leadership.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Success driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to meet the position's physical demands, including continuous mobility and object coordination, frequent bending, pulling, pushing, stooping, reaching, twisting, and lifting or moving up to 25 pounds.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
Identify underperforming business metrics and develop strategies using company programs, tools, and resources to improve profitability and sales.
Support store scheduling needs using forecasts and payroll budgets, communicating staffing needs to the General Manager.
Plan and execute in-store events that support guest experience, collaboration, sales, and payroll goals.
Review and respond to financial and operational reporting, store visit results, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports do so as well.
Establish collaborative relationships with professional brand partners.
Model teamwork and guest-service excellence alongside the leadership team, setting priorities and providing direction and support.
Execute the Guest Engagement Leader program to support guest experience and store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by upholding safety, inventory control, cash management, and loss-prevention standards.
Perform inventory-control processes, including handling known theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Use company programs, tools, and resources to drive store improvements.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.