Sales Manager - Audio Visual, Event Technology
About The Position
The Sales Manager drives sales efforts for an assigned venue and serves as a front-line salesperson for the venue sales team. The role generates scopes of work, quotes, proposals, and contracts for leads seeking AV products and services, and moves leads through the company’s proprietary sales process, from connection and prequalification through solutions, negotiation, and confirmation. The position builds knowledge of Pinnacle Live’s products and technologies, provides hotel leads with planning resources, maintains client and sales activity information in the CRM, and develops an individual sales strategy. The Sales Manager collaborates with venue and national sales teams, represents Pinnacle Live and the hotel at planning and event meetings, delivers high-quality client experiences throughout the event lifecycle, and manages accurate, timely event billing.
Requirements
- Bachelor’s degree in business or a related field, or equivalent experience.
- At least two years of experience in a customer service-facing role.
- Proficiency in CRM platforms and the ability to generate high-quality insights into sales activity and progress.
- Strong communication, interpersonal, and relationship-building skills.
- Project management skills and success working in a fast-paced environment.
- Problem-solving ability and strong organizational skills.
- Customer-service orientation and willingness to go above and beyond for clients.
- Strong time-management skills and ability to manage multiple projects effectively.
- Strong business communication, presentation, and writing skills, including the ability to manage multiple communication platforms.
Nice To Haves
- Prior sales experience in the hospitality industry.
- Production and staging experience.
- Scenic and décor experience.
- Rigging, electrical, and exhibit experience.
Responsibilities
- Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
- Generate and revise scopes of work, quotes, proposals, and contracts based on venue leads’ AV needs.
- Use the company’s proprietary sales process, including lead prequalification, quote generation, timely contract confirmations, pricing and service negotiations, and follow-up.
- Build knowledge of Pinnacle Live’s products and offerings and learn about new technologies.
- Provide hotel leads with resources such as layouts, renderings, visuals, and product suggestions.
- Enter pertinent client information into the company CRM and develop and execute an individual sales strategy that includes individual and team funnel and sales activity reporting.
- Communicate and collaborate with the In-Venue Sales team and National Director of Venue Sales.
- Build relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
- Represent Pinnacle Live and the hotel venue during site visits, planning meetings, pre-convention meetings, and debrief meetings.
- Deliver “Gold Standard” customer experiences during the sales process, event execution, and post-event follow-up.
- Manage accurate and timely billing of events and clients.
- Perform other duties as assigned.
Benefits
- Performance-based incentive plans on top of base salary.
- Paid time off, holidays, and sick/personal days.
- 401(k) with contribution match.
- Health, vision, dental, and other insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
