Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Tempe, AZ

About The Position

The Sales Manager drives sales efforts for an assigned venue and serves as a front-line member of the venue sales team. The role generates and manages scopes of work, quotes, proposals, and contracts for leads requiring audiovisual products and services. Using Pinnacle Live’s proprietary sales process, the Sales Manager moves leads through prequalification, solution development, negotiation, confirmation, and follow-up. The position requires building knowledge of Pinnacle Live’s products and technologies, providing venue leads with planning resources, tracking client information and sales activity in the company CRM, and developing an individual sales strategy. The Sales Manager collaborates with venue and internal teams, represents Pinnacle Live during event-planning activities, delivers high-quality customer experiences through post-event follow-up, and manages timely, accurate event billing.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
At least two years of experience in a customer-service-facing role.
Proficiency with CRM platforms and ability to generate high-quality insights into sales activity and progress.
Strong communication, interpersonal, relationship-building, project management, organizational, and problem-solving skills.
Ability to work successfully in a fast-paced environment and manage multiple projects effectively.
Strong time management skills.
Strong business communication, presentation, and writing skills, including the ability to manage multiple communication platforms.

Nice To Haves

Prior sales experience in the hospitality industry.
Production and staging experience.
Scenic and décor experience.
Rigging, electrical, and exhibit experience.

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Generate and revise scopes of work, quotes, proposals, and contracts based on venue leads’ audiovisual needs.
Use the company’s proprietary sales process to prequalify leads, generate quotes, confirm contracts, negotiate pricing and services, and follow up.
Build knowledge of Pinnacle Live’s products and offerings and learn about new technologies.
Provide hotel leads with resources such as layouts, renderings, visuals, and product suggestions.
Enter pertinent client information into the company CRM and develop and drive an individual sales strategy, including funnel and sales activity reporting.
Communicate and collaborate with the In-Venue Sales team and the National Director of Venue Sales.
Build relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and the hotel venue during site visits, planning meetings, pre-convention meetings, and debrief meetings.
Deliver high-quality customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.