Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Chandler, AZ

2d•Onsite

About The Position

The Sales Manager drives sales efforts for an assigned venue and serves as a front-line member of the venue sales team. The role generates scopes of work and contracts for leads, moving them through the company’s proprietary sales process, which focuses on connection, prequalification, solutions, and follow-up. The position is based at Gila River Resorts & Casinos Wild Horse Pass in Chandler, Arizona, and supports audio-visual products and services for events. The Sales Manager partners with hotel and Pinnacle Live teams to develop client solutions, manage sales activity, represent the venue in client meetings, and deliver a high-quality experience through the sales process and event follow-up. The role also manages accurate, timely event billing. Pinnacle Live describes itself as a premium in-house AV partner providing solutions for in-person, virtual, and hybrid meetings and live events.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
At least two years of experience in a customer service-facing role.
Proficiency in CRM platforms and the ability to generate high-quality insights into sales activity and progress.
Strong communication, interpersonal, and relationship-building skills.
Project management skills and demonstrated success working in a fast-paced environment.
Organizational and problem-solving skills to remove obstacles for clients.
A strong customer-service mindset and willingness to go above and beyond for clients.
Strong time-management skills and ability to manage multiple projects effectively.
Strong business communication, presentation, and writing skills, including the ability to manage multiple communication platforms.

Nice To Haves

Prior sales experience in the hospitality industry.
Production and staging experience.
Scenic and décor experience.
Rigging, electrical, and exhibit experience.

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Generate and revise scopes of work, quotes, proposals, and contracts based on venue leads’ AV needs.
Use the company’s proprietary sales process, including lead prequalification, quote generation, timely contract confirmations, pricing and service negotiations, and follow-up.
Develop knowledge of Pinnacle Live’s products and offerings and learn about new technologies.
Provide hotel leads with resources such as layouts, renderings, visuals, and product suggestions.
Enter client information into the company CRM platform and develop and drive an individual sales strategy, including funnel and sales-activity reporting for individual and team activity.
Communicate and collaborate with the In-Venue Sales team and the National Director of Venue Sales.
Build relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and the hotel venue during site visits, planning meetings, pre-convention meetings, and debrief meetings.
Deliver high-quality customer experiences during the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.