Sales Manager - Franchise

Hilton•Aventura, FL

About The Position

The Sales Manager contributes to the hotel's business development, revenue growth, and client relationship management. The role generates new business opportunities, manages existing accounts, develops client relationships, coordinates group reservations, and supports sales strategies to maximize hotel occupancy and revenue. The position requires strong communication, negotiation, organizational, and customer service skills, as well as the ability to manage multiple accounts, meet sales targets, and collaborate with hotel leadership and other departments. The ideal candidate is proactive, professional, results-driven, and detail-oriented. Hilton experience is highly desired. This position is at a hotel owned and operated by an independent franchisee. The franchisee controls the hotel's employment practices, including recruiting, hiring, salary, benefits, and compensation decisions. The employee will work for the franchisee, not Hilton, and will be eligible only for compensation or benefits provided by the franchisee.

Requirements

Excellent communication, negotiation, organizational, and customer service skills.
Ability to manage multiple accounts, meet sales targets, and work collaboratively with hotel leadership and other departments.
Proactive, professional, results-driven, and detail-oriented.

Nice To Haves

Hilton experience is highly desired.

Responsibilities

Identify, prospect, and develop new corporate, group, and leisure business opportunities.
Maintain and strengthen relationships with existing clients to encourage repeat business and account growth.
Conduct sales calls, client visits, site inspections, and follow-up activities to generate business.
Promote the hotel's accommodations, services, and facilities to prospective clients and business partners.
Prepare proposals, negotiate rates, and coordinate contracts in accordance with hotel policies.
Manage group reservations, room blocks, group masters, rooming lists, and client requirements.
Monitor account production, sales activity, and business opportunities to achieve established sales goals.
Collaborate with the Director of Sales and Revenue Management to support sales strategies and optimize business opportunities.
Maintain accurate client records, sales reports, contracts, and account information.
Provide exceptional customer service by promptly addressing client inquiries, concerns, and requests to support satisfaction and long-term business relationships.