Franchise Sales Team Manager
About The Position
World Travel Holdings is seeking a Franchise Sales Team Manager to lead the day-to-day execution of franchise sales strategy for Dream Vacations and CruiseOne. Reporting to the Vice President of Sales, this role leads, coaches, and develops Franchise Development Managers while driving franchise sales and recruitment performance. The manager focuses on optimizing team performance, improving sales processes, using data and analytics, and ensuring the team has the tools, training, and support needed to achieve sales goals. The role partners with Marketing, Operations, Training, and other business leaders to support growth and deliver an exceptional prospect experience throughout the franchise sales journey. World Travel Holdings is headquartered in Fort Lauderdale, Florida, and describes itself as the nation’s largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Its offerings include cruises, villas, resort day passes, and luxury travel services. The company also highlights its franchise, UK cruise division, employee engagement, and remote-work commitment.
Requirements
- At least 3 years of experience in sales leadership, franchise sales, business development, sales operations, or a related field.
- Demonstrated experience leading, coaching, and developing high-performing sales teams.
- Ability to drive sales results through performance management, analytics, and process improvement.
- Strong analytical skills and ability to translate data into actionable insights and recommendations.
- Excellent communication, leadership, and interpersonal skills.
- Experience managing sales pipelines, forecasting, and performance metrics.
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.
- Experience with CRM platforms such as HubSpot, SugarCRM, Salesforce, or similar systems.
- Strong organizational, project management, and problem-solving skills.
- Self-motivated, detail-oriented, and results-driven.
Nice To Haves
- Bachelor's degree in Business, Sales, Marketing, Communications, or a related field preferred.
- Experience developing training materials, sales enablement tools, and performance improvement programs.
Responsibilities
- Lead, coach, and develop Franchise Development Managers to achieve monthly, quarterly, and annual franchise sales goals.
- Conduct regular one-on-one meetings to review performance, coach employees, remove obstacles, and support professional development.
- Monitor sales calls, conduct call reviews, and provide feedback to improve sales effectiveness, prospect engagement, and conversion rates.
- Foster a high-performance, collaborative, accountable team culture focused on continuous improvement and results.
- Drive achievement of franchise sales and recruitment targets through leadership, coaching, and performance management.
- Analyze sales performance, lead conversion metrics, pipeline activity, and recruitment results to identify trends, opportunities, and areas for improvement.
- Develop and communicate performance metrics, reporting, and insights to support data-driven decisions.
- Partner with the Vice President of Sales on forecasting, performance reviews, and sales planning.
- Manage CRM processes, reporting, and data integrity using HubSpot, SugarCRM, and other sales tools.
- Identify and implement process improvements, sales methodologies, and tools to increase productivity and improve results.
- Develop and maintain sales playbooks, process documentation, training materials, videos, and best practices.
- Ensure effective execution of recruitment and sales workflows throughout the prospect lifecycle.
- Collaborate with Marketing, Training, Operations, Contract Administration, and other departments to support franchise sales objectives.
- Support the planning, coordination, and execution of franchise recruitment events, including Discovery Days, webinars, trade shows, virtual events, and in-person activities.
- Monitor prospect feedback and recommend improvements to the prospect experience and sales process.
- Oversee the Franchise Administrator and related administrative functions, including contracts, onboarding, compliance, and sales support processes.
Benefits
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with discretionary company match
- Paid time off and holidays
- Travel discounts and employee perks
- Employee Assistance Program (EAP)
- Professional development and learning opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
