Sales Team Manager

Belk•Danville, VA

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to deliver excellent customer service and achieve sales and key metric goals. The role develops associates in effective selling techniques, successful store events, and maintaining an attractive store environment. Working collaboratively with other store leaders, the manager optimizes team performance and promotes memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility. The manager demonstrates ownership, accountability, and initiative in achieving store objectives; motivates the team to deliver positive customer experiences and drive sales; plans promotional and grassroots events; and collaborates with store operations teams on merchandising and operational activities. The role also leads team development, performance coaching, engagement, recruiting, onboarding, shortage control, and inventory accuracy while ensuring compliance with asset protection, safety, and security standards.

Requirements

3+ years of retail leadership experience.
Dedication to customer experience excellence.
Ability to use analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and to lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Motivate the team to deliver positive customer experiences and drive sales through relationships, personalized service, product recommendations, and a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload planning meetings to prepare and schedule company-directed and grassroots events.
Partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and lead continuous training in service, selling, and operational excellence.
Set and communicate team priorities and expectations.
Review associate performance, conduct coaching conversations, and teach and develop associates.
Promote retention and engagement by recognizing contributions, celebrating achievements, and sharing upcoming activities.
Foster a positive store culture in which team members understand their role in achieving store goals and feel valued.
Support timely recruitment and interviewing, and facilitate career development conversations to build a ready-now talent bench.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, ensuring compliance with asset protection, product protection, safety, and security standards.