Sales Team Manager

Belk•Gallatin, TN

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to deliver excellent customer service and achieve sales and key metric goals. The role develops associates in effective selling techniques, successful store-event execution, and maintaining an attractive store environment. Working collaboratively with other store leaders, the manager optimizes team performance and promotes memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility.

Requirements

At least 3 years of retail leadership experience and dedication to customer-experience excellence.
Ability to apply analytics, experience, and judgment to make timely, effective business, people, and profitability decisions.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Lead the team in achieving store objectives and key metrics with ownership, accountability, and initiative.
Motivate the team to deliver positive customer experiences and drive sales through relationship-building, personalized service and product recommendations, and a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload-planning meetings and partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and lead ongoing training to prepare associates for service, selling, and operational excellence.
Set and communicate team priorities and expectations; review associate performance, coach, teach, and develop team members.
Drive team retention and engagement by recognizing contributions, celebrating achievements, and fostering a positive store culture.
Support timely recruitment and hiring, conduct interviews, facilitate career-development conversations, and oversee structured associate onboarding.
Manage shortage control and inventory accuracy, ensuring compliance with asset-protection, product-protection, safety, and security requirements.