Sales Manager

Davids Bridal•Charlotte, NC

About The Position

As a member of the management team, the Sales Manager assists in building and retaining a high-performing team, creating a consistent environment of world-class customer service, and exceeding the sales plan. The role calls for a dynamic, attentive, and inspiring leader who builds relationships with team members and customers and serves as a mentor, leader, and coach. The Sales Manager fosters high performance and five-star customer service by maximizing the performance and productivity of motivated, friendly, enthusiastic, and engaged team members. The position leads and models a customer-first culture, manages the sales floor, coaches and trains team members, monitors payroll and store operations, and supports achievement of monthly income goals. It also contributes to staffing, performance management, inventory processes, and merchandise quality. This is a full-time position of 40 hours per week, Sunday through Saturday. The employee may need to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, and communicate with customers, and occasionally lift up to 25 pounds. The role also requires visual abilities and extended use of a computer and other electronic devices.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized point-of-sale (POS) system.
Able to work 40 hours per week, Sunday through Saturday.
Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with customers.
Occasionally lift up to 25 pounds.
Able to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to improve team members’ selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours stay within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership for both front of house and alterations.
Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions informed by customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed to meet staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.