Sales Manager

DKN HOTEL GROUP•Oxnard, CA

2d•$29 - $31

About The Position

The Sales Manager solicits new and existing accounts to meet or exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication. The role prepares customer correspondence and internal booking reports, maintains files, participates in business reviews, pre-convention meetings and training, and works across hotel departments to provide quality customer service. The position also attends community and industry events, represents the hotel professionally, and maintains knowledge of market trends, competitors, and customers. The role requires a friendly, courteous, service-oriented demeanor and effective communication with guests and team members. Employees must follow hotel rules and safety requirements, attend scheduled meetings and training, and maintain regular attendance. Schedules may vary to reflect hotel business needs, including weekends. The position has no supervisory responsibility, uses independent judgment within management guidelines and company policies, and may be assigned additional duties by management.

Requirements

At least three years of hospitality sales experience.
Demonstrated ability to achieve sales goals.
Experience at a similar-size and quality hotel.
Proactive, assertive, fast-paced sales approach and drive to succeed.
Track record of developing long-term relationships.
Ability to quickly evaluate alternatives and decide on a plan of action.
Clear and concise written and verbal communication skills.
Knowledge of cultural and social events, including weddings, Bar and Bat Mitzvahs, and fraternal organization meetings.
Dependability.
Working knowledge of MS Word, Excel, and Outlook.
Ability to work a flexible schedule, including weekends.
Ability to stand, sit, walk, and climb stairs frequently; perform repetitive bending, stooping, reaching, twisting, pushing, pulling, lifting, and carrying; reach above, at, and below shoulder level; and lift and carry up to 50 pounds unassisted.
Awareness of the importance of safety and security.

Nice To Haves

Local market knowledge.
Knowledge of DELPHI.

Responsibilities

Maintain a friendly, cheerful, courteous demeanor and provide personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Solicit new and existing accounts to meet or exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.
Prepare customer correspondence and internal booking reports, and maintain files.
Participate in daily business review meetings, pre-convention meetings, training, and other catering sales-related meetings as required.
Work with other hotel departments to provide quality service to customers.
Attend community and social events and industry meetings.
Develop and maintain knowledge of market trends, competition, and customers.
Maintain regular attendance and attend scheduled training sessions and meetings.
Comply with hotel rules and regulations for the safe and effective operation of hotel facilities.
Professionally represent the hotel at industry and community functions.
Participate as a team player with all departments.
Remain conscious of safety and security.
Perform other duties as assigned, requested, or deemed necessary by management.