Sales Manager

Ulta Beauty, Inc.•Brownwood, TX

11d

About The Position

The Sales Manager leads a high-performing store team and is accountable for retail business results across sales, guest service, and operational processes, excluding boutiques. The role drives Net Promoter Score and an exceptional guest experience through a focus on performance, people, and process. It requires a passion for the beauty industry, strong guest service, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager partners with the store’s leadership team and communicates store needs and business trends to the General Manager and field leadership. The position involves a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work includes continuous mobility throughout the store and frequent physical activity, including lifting or moving up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for store goals involving retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
Identify underperforming metrics and develop strategies using company programs, tools, and resources to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, communicate staffing needs to the General Manager, maximize productivity, and complete workload within budget.
Plan and execute in-store events that support guest experience, brand partner collaboration, sales, and payroll goals.
Review and respond to financial and operational reports, including store visit and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports participate in brand and category education.
Establish professional relationships with brand partners to support sales and service goals.
Model teamwork and guest service excellence, set priorities, provide direction and support, and share best practices with the leadership team.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task management tools as directed to manage schedules, attendance, and store workload.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
Execute daily inventory control processes and complete theft reporting as necessary.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.