Sales Manager

Davids Bridal•Lubbock, TX

About The Position

As a member of the management team, the Sales Manager helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. The role calls for a dynamic, attentive, and inspiring leader who builds relationships with team members and customers and acts as a mentor, leader, and coach. The Sales Manager fosters high performance and five-star customer service by maximizing the productivity of motivated, friendly, enthusiastic, and engaged team members. The position leads customer-focused floor management and team development, monitors payroll and store operations, supports achievement of Total Monthly Income goals, and manages individual performance and staffing. Other duties may be assigned.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget, and accurately monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership for front of house and alterations combined.
Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and merchandise first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.