Sales Manager

LINE Austin•Newtown, CT

13d

About The Position

The LINE is a creative community of hotels in Koreatown in Los Angeles, Adams Morgan in Washington, DC, and downtown Austin. Its properties are selected for their architecture and locations in emerging neighborhoods, and are shaped by and contribute to their local communities through collaboration with talent in design, food and beverage, arts, and culture. The Sales Manager supports hotel sales and group business development, with a focus on achieving revenue and direct sales goals. The role responds to sales inquiries, develops customer relationships, coordinates with hotel departments, and helps ensure the sales and operational needs of guests and groups are met. The position calls for a hospitality-focused, entrepreneurial candidate with experience in hospitality sales.

Requirements

At least three years of experience in hospitality sales.
Strong ability to use MS Office, particularly Excel, Word, and PowerPoint, as well as Delphi and access database tools.
Outstanding communication and interpersonal skills.
Ability to handle data confidentially.
Excellent reading, writing, and oral proficiency in English.
Excellent organizational and time-management skills, with attention to detail.
Ability to multitask and work well under pressure as a team player.

Nice To Haves

Four-year college degree preferred.
Market knowledge and sales experience preferred.
Strong group market experience preferred.

Responsibilities

Respond to internal and external sales inquiries and requests, provide assistance, and direct calls or correspondence to the appropriate team member.
Act as a liaison with other departments and functions, including Operations, Front Office, and Food and Beverage.
Solicit new and existing accounts through telephone and outside sales calls, site inspections, and written communications to meet or exceed revenue goals.
Adjust group pricing and recommend concessions to secure group business in support of hotel budget targets.
Use company-wide programs, sales developments, prospecting projects, and reporting to develop group business.
Follow up on business inquiries and leads to generate group room nights and associated food and beverage revenue and support RevPAR performance.
Achieve monthly, quarterly, and annual revenue and direct sales goals, including targets for outside sales calls, prospecting calls, site inspections, and entertainment.
Develop and maintain rapport with the hotel community and key community contacts to maintain a visible industry presence.
Conduct customer site inspections to identify needs, present solutions, maximize booking opportunities, and build customer relationships.
Create VIP or group resumes, communicate travelers’ needs, and liaise to ensure operational and marketing aspects of their stays are met.
Understand and use the company’s sales tools and support sales and marketing operating systems; sell all hotel products and services.
Review daily arrivals to identify potential new clients.
Participate in meetings with hotel staff and clients, including operations and customer service briefings, resume and banquet event order meetings, sales meetings, pre-convention meetings, operations meetings, menu tastings, and planning visits.
Consistently provide professional, friendly, and engaging service.
Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, management, and colleagues.
Balance operational, administrative, and colleague needs; ensure staff understand job expectations before holding them accountable.
Attend relevant meetings.