Sales Manager

Ulta Beauty, Inc.•Marietta, GA

22d

About The Position

The Sales Manager (SM) leads a high-performing team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers to drive top-line sales growth across store categories. The role is accountable for the retail business except boutiques, including sales, service, operational processes, Net Promoter Score, and the guest experience. The Sales Manager drives results through business performance, people development, and process execution, and requires a passion for beauty, strong guest service, product knowledge, and the ability to lead and develop a team. The position oversees sales and service goals, guest loyalty, payroll, omni-channel performance, and retail shrink; analyzes business and operational reporting; plans store events; and performs makeup applications, skincare analysis, and product demonstrations. It also includes hiring and developing associates, supporting training and performance management, building brand-partner relationships, and ensuring store policies, procedures, safety, inventory, cash management, and loss-prevention standards are followed. The Sales Manager works a flexible full-time schedule that includes days, evenings, weekends, and holidays, and attends corporate business meetings and conferences. Work involves continuous mobility and object coordination, frequent bending and other movement, and frequent lifting or moving of items up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; developing collaborative relationships; and influencing a team.
Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills to manage multiple tasks.
Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to perform the physical demands described for the position, with reasonable accommodation considered through the company’s interactive process.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies using company programs and resources to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, productivity, and timely completion of workload.
Plan and execute in-store events to support the guest experience, collaboration, and sales and payroll goals.
Review and respond to financial and operational reports, store visits, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged, collaborative team and create an inclusive environment that supports associate growth.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing brand and category training and ensure direct reports do the same.
Establish professional brand-partner relationships that support sales and service goals.
Work with the leadership team to set priorities, provide direction and support, and model teamwork and guest-service excellence.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful and friendly guest experience and achieve store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools to manage schedules, attendance, and store workload.
Protect company assets and minimize loss by maintaining safety, inventory control, cash-management, and loss-prevention standards.
Execute inventory-control processes and complete theft reporting when necessary.
Support adoption of company initiatives and technology and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
Attend corporate business meetings and conferences.