Sales Manager - IBM National Practice

CDW

6d•$80,000 - $120,000

About The Position

The Sales Manager leads a team of Sales Specialists within a designated sales segment, driving revenue growth, profitability, and customer success. The role develops and coaches sales professionals, builds a high-performance culture focused on accountability and customer outcomes, and partners with internal stakeholders, field sales teams, and vendor partners to achieve business objectives and deliver a strong customer experience. The manager develops sales strategies, territory assignments, and operating plans; monitors business performance; and analyzes sales results, team metrics, and market trends to improve execution. The role also establishes performance expectations, provides ongoing feedback and development, supports employee engagement, and serves as a trusted advisor and escalation point for customer, partner, and team matters. As a leader at CDW, this person is expected to champion the organization’s aim to become AI-fluent by modeling curiosity, encouraging responsible AI adoption, and helping others build confidence with AI tools and practices. CDW describes its culture as collaborative, focused on customer outcomes, continuous learning, and meaningful work.

Requirements

Associate degree and 3 years of sales leadership or people management experience, or 5 years of equivalent sales leadership or people management experience.
Strong communication and interpersonal skills, including the ability to influence and build relationships across all levels of the organization.
Proven ability to coach, develop, and motivate team members to drive performance and continuous learning.
Experience with performance management, employee development, and team engagement.
Proficiency with CRM tools and sales management software.
Ability to analyze sales data, performance metrics, and market trends to inform business decisions.
Strong organizational, problem-solving, and decision-making skills.
Ability to manage multiple priorities, adapt to changing business needs, and meet deadlines.
Thorough knowledge of CDW products, services, and sales processes.
Ability to collaborate effectively across teams and act as a trusted business partner.
Comfort exploring how AI can enhance strategy, decision-making, and team performance.

Responsibilities

Lead, develop, and retain a high-performing team of Sales Specialists through coaching, mentoring, and performance management.
Recruit, train, and develop diverse talent while fostering accountability, collaboration, and continuous learning.
Develop and execute sales strategies, territory assignments, and operating plans to achieve sales and profitability goals.
Monitor business performance and drive initiatives that support segment and organizational objectives.
Build and maintain strong customer relationships and ensure a superior customer experience.
Collaborate with field sales teams, vendor partners, and internal stakeholders to identify opportunities and drive business growth.
Analyze sales performance, team metrics, and market trends to identify opportunities, optimize execution, and improve results.
Establish performance expectations and provide ongoing feedback, coaching, and development to maximize team effectiveness.
Drive employee engagement, accountability, and attainment of key sales and operational objectives.
Serve as a trusted advisor and escalation point for customer, partner, and team-related matters.
Ensure achievement of critical business results through effective leadership, planning, and execution.
Champion CDW’s vision of becoming an AI-fluent organization by modeling curiosity, encouraging responsible AI adoption, and guiding others in developing confidence and capability with AI tools and practices.