Sales Manager

Knitwell Group•Atlanta, GA

2d•Onsite

About The Position

The Sales Manager helps lead store sales and create a culture of hospitality through exceptional customer experiences and enduring relationships with customers and associates. The role provides personalized style advice, promotes products and brand loyalty, and achieves sales and service metrics through client outreach, appointments, and other initiatives. It reinforces selling and service standards through coaching, training, and accountability; prioritizes work around customer, team, and business needs; and balances operational responsibilities with selling activity. The Sales Manager stays informed about the business, competitors, fashion trends, and key sales drivers, identifies opportunities to maximize sales and achieve financial goals, ensures compliance with company policies and applicable employment laws, and fosters productive working relationships. This is a regular, full-time position at Talbots Store 00083 in Vinings, Georgia. The role requires open availability for 40 hours per week, including a flexible schedule with opening and closing shifts, weekends, and holidays. It also involves regular movement and standing, climbing ladders, bending, reaching, stretching, and lifting, carrying, or moving at least 40 pounds.

Requirements

Passion for selling and the ability to generate thoughtful ways to drive new store traffic.
Professionalism, a strong work ethic, integrity, and respect for others.
A customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates according to their individual strengths.
Organization and strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Ambitious, enthusiastic, and friendly approach, with the ability to work cooperatively in a diverse environment.
Technological aptitude to navigate, coach, and train others on computer POS, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and enduring relationships with customers and associates.
Provide customers with style advice based on their specific needs.
Deliver meaningful customer service that promotes products and builds brand loyalty.
Achieve sales and hospitality metrics, including client outreach, appointment setting, and Talbots Classic Awards.
Reinforce selling and service standards through coaching, training, and accountability.
Prioritize daily tasks to meet the needs of customers, the team, and the business.
Balance operational responsibilities with selling activity, and plan and prioritize work to meet business needs.
Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify opportunities to maximize sales and meet financial goals.
Ensure compliance with company policies and procedures and applicable local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.