Sales Manager

DoubleTree by Hilton Miami Airport Convention Center•Miami, FL

26d•Onsite

About The Position

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Sales Manager. This is a 100% on-site, exempt position reporting to the Director of Sales. The Sales Manager solicits and develops accounts in assigned market segments, prospects and closes assigned accounts and territories, and works to positively impact hotel revenues. The property includes 334 guestrooms, dining, a fitness room, an outdoor pool, a business center, retail space, hotel meeting and function space, and a convention center.

Requirements

At least 4 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 3 years of related experience.
Valid driver's license in the applicable state.
Skill with Windows, company-approved spreadsheets, and word processing.
Effective verbal and written communication with employees and guests at all levels, in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems effectively and evaluate complex information.
Ability to maintain confidentiality.
Flexibility to work long hours sometimes as required.
Ability to exert up to 50 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Develop a full working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
Learn company sales policies and standard operating procedures, and ensure the sales team knows and follows them.
Meet or exceed established goals and operate within the sales expense budget.
Participate in scheduled Manager on Duty coverage and Saturday office coverage.
Initiate and follow up on leads; maintain an active sales solicitation program.
Monitor production of top accounts and evaluate market trends.
Contact existing accounts according to the Account Coverage Program tracing frequencies.
Meet or exceed sales solicitation call goals assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Assist with special promotions for direct sales segments, including sales parties and sales blitzes.
Assist in preparing required reports on time.
Apply DoubleTree by Hilton sales policies and selling techniques, emphasizing occupancy and Average Daily Rate.
Conduct professional and thorough hotel site inspections, presenting the property's features and benefits.
Use the property's computerized sales management system to generate reports, enter business, block space, and build accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through active participation in community and professional associations, activities, and events.
Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
Entertain clients and handle inquiries as part of the Inquiry Day Program.
Attend required hotel meetings and trainings, maintain regular attendance, and perform other duties requested by management.
Maintain professional appearance and grooming, including wearing a nametag, and comply with hotel standards and regulations.
Maximize productivity, identify problem areas, help implement solutions, and anticipate, prevent, identify, and resolve problems.
Understand and evaluate complex information from various sources and maintain confidentiality.