Sales Manager (Optical Retail)

Stanton Optical • Tonawanda, NY

17h • Onsite

About The Position

The Sales Manager at Stanton Optical is a sales leader who assists the Brand Manager in supervising and executing action plans to improve sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, partners with Clinical services and Lab Staff, and offers exposure to Senior Leadership. The Sales Manager frequently acts as Manager on Duty and supports the Brand Manager in meeting store goals and maintaining customer service standards.

Stanton Optical is a full-service retail optical center focused on providing quality eyewear and accessible, affordable eye care. The company’s values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

The position is on-site at a store. The stated pay is $20 per hour, with variable compensation opportunities and sales commission. Eligible employees have access to medical, dental, and prescription drug coverage; company-paid life and short-term disability coverage; and other benefits.

Requirements

• At least one year of leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
• Effective communication skills with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that passion with others.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.
• Interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards and empower others to take an entrepreneurial approach.

Responsibilities

• Drive sales to exceed personal and store goals while delivering outstanding customer service.
• Support Brand Manager duties, frequently acting as Manager on Duty.
• Support talent acquisition and development, including recruiting, training new team members, and creating ongoing development plans for store associates.
• Build strong partnerships with Clinical services.
• Review daily, weekly, monthly, and quarterly reports to ensure staff members are meeting desired goals.
• Communicate effectively and build strong partnerships with the Support Center and Human Resources.
• Ensure lab production supports Now Service and Ready When Promised commitments.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
• Maintain lab brand standards and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients and ensure compliance with Now Service and Ready When Promised standards.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED