Sales Manager-1
About The Position
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. The role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. The Sales Manager assists the Store Manager in leading adherence to Standard Operating Procedures and Company programs, ensures Company policies and standards are followed, and provides Manager-on-Duty coverage. The role oversees customer-facing services and programs, omni-channel fulfillment, and assigned departments, while training and developing team members and supporting Asset Protection practices.
Requirements
- At least 3 years of retail leadership experience.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Availability to work nights, weekends, and early mornings.
- U.S. applicants must satisfy applicable federal, state, and local legal requirements of the job.
Responsibilities
- Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs, including compliance with applicable laws and requirements.
- Ensure execution of Company policies and standards and hold the team accountable for store conditions and results.
- Model and coach Customer Experience and ART of Selling behaviors to improve conversion and customer satisfaction.
- Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems.
- Oversee balloon sales, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program.
- Champion MCC/Extend services in the U.S., supporting team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery order fulfillment.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
- Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining Asset Protection practices to reduce shrink through awareness, compliance, and safe operations.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility
- Employee Assistance Program
- Medical coverage, depending on position and eligibility
- Dental coverage, depending on position and eligibility
- Vision coverage, depending on position and eligibility
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Voluntary insurance options
- Employee discounts
- Partner discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
