Service Manager-1

Hy-Vee, Inc.•Spirit Lake, IA

9d•Onsite

About The Position

The Service Manager supervises and coordinates employees across all store departments to keep operations running smoothly and ensure customers receive prompt, friendly service. The role involves leading by example, managing schedules, addressing customer issues, overseeing merchandising and compliance, and assisting wherever needed in the store. The Service Manager works in a fast-paced retail environment and is expected to develop employees, support teamwork and accountability, and deliver results. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to perform arithmetic involving fractions, decimals, and percentages accurately.
Ability to interview for basic information, guide and direct people clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Prepare and adjust work schedules, assign duties, and ensure tasks are completed properly and on time.
Supervise and coordinate store employees in the Department Manager’s absence, or perform work at any job level.
Ensure customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures, maintain a safe work environment, and complete accident or injury reports as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet demand.
Compile, store, retrieve, and interpret managerial data, including sales, inventory, and advertising and display projections.
Review personnel records for accuracy and understand basic payroll processes.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential pricing, sales, profit-and-loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.