HVAC Service Operations Manager 1

Johnson Controls•Auburn Hills, MI

About The Position

Johnson Controls is hiring an HVAC Service Operations Manager to lead a truck-based service business across an assigned territory. Under general direction, the manager oversees the service team, service assets, and business execution, with responsibility for growing labor and material business, delivering customer satisfaction plans, and supporting revenue, gross margin, and service asset management. The position calls for strong leadership, disciplined business planning, team development, and focus on customer outcomes. The manager leads service operations and financial planning, drives profitable growth, builds customer relationships, and works closely with Sales, matrix partners, and field leaders. The role includes recruiting and developing staff, reviewing operational and financial results, supporting contractual obligations, and applying standardized service processes and tools. Travel may be required up to 50% of the time. Johnson Controls offers a competitive salary and bonus plan, paid vacation, holidays, and sick time, plus benefits including 401(k), medical, dental, and vision care available on day one. The company also provides product training and on-the-job cross-training in a collaborative environment grounded in its Zero Harm policy.

Requirements

Bachelor’s degree in engineering or business, or equivalent work experience.
Eight to ten or more years of progressively responsible operations management experience in the service industry.
Five or more years of direct management experience.
Experience in HVAC, building controls, or a similar service delivery environment.
High-level written and verbal communication competence.
Strong presentation skills and ability to speak to large audiences.
Ability to lead and direct diverse teams.
Basic financial and accounting knowledge.
Proficiency in Microsoft Office applications and a Windows-based environment.
Ability to travel up to 50% of the time.

Nice To Haves

Previous sales or account management experience.
Industry networking experience within local business, technical, or community organizations.
Technical school training or a diploma in electronic or mechanical systems.
Five or more years in a service management role directing a similar service team.

Responsibilities

Lead execution of the truck-based service business and maintain consistent delivery systems across the territory.
Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
Drive profitable growth through effective management of people, financial resources, and material assets.
Develop strategic operating plans aligned with service sales and account goals.
Build and retain customer relationships through networking in local business, governmental, and professional communities.
Review proposals, estimates, and account assignments with Sales to support accurate and effective service execution.
Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
Recruit, hire, coach, and retain service support staff; support performance reviews and development plans.
Review operations, proposals, and financial results regularly and remove obstacles that affect the team or customer.
Use monthly one-on-ones, operational reviews, and clear performance expectations to support coaching and continuous improvement.
Coordinate with Sales, matrix partners, and field leaders to balance account ownership, resource needs, and customer commitments.
Apply standardized tools, systems, and service processes consistently.
Make decisions using service performance, pricing, gross margin, and customer feedback, and adjust as needed.