HVAC Service Operations Manager 1

Johnson Controls•Auburn Hills, MI

19h•$92,400 - $138,900

About The Position

Johnson Controls is hiring an HVAC Service Operations Manager to lead a truck-based service business across an assigned territory. Under general direction, the manager oversees the service team, service assets, and business execution, with responsibility for growing labor and material business, delivering customer satisfaction plans, and supporting revenue, gross margin, and service asset management. Success requires strong leadership, disciplined business planning, and a consistent focus on team development and customer outcomes. The manager leads operational execution and service delivery, manages business and financial plans, develops strategic operating plans, and builds customer relationships. The role works closely with Sales, matrix partners, and field leaders to support account goals, resource needs, and customer commitments. It also recruits, hires, coaches, and retains service support staff, while promoting safety, accountability, integrity, and continuous improvement. The position requires travel up to 50% of the time. Johnson Controls offers competitive salary and bonus compensation, paid vacation, holidays and sick time, day-one medical, dental, vision and 401(k) benefits, product training, and on-the-job cross-training.

Requirements

Bachelor’s degree in engineering or business, or equivalent work experience.
Eight to ten or more years of progressively more responsible operations management experience in the service industry.
Five or more years of direct management experience.
Experience in HVAC, building controls, or a similar service delivery environment.
High-level competence in written and verbal communication.
Strong presentation skills and the ability to speak to large audiences.
Ability to lead and direct diverse teams.
Basic financial and accounting knowledge.
Proficiency in Microsoft Office applications and a Windows-based environment.
Ability to travel up to 50% of the time.

Nice To Haves

Previous sales or account management experience.
Industry networking experience within local business, technical, or community organizations.
Technical school training or a diploma in electronic or mechanical systems.
Five or more years in a service management role directing a similar service team.

Responsibilities

Lead execution of the truck-based service business and maintain consistent delivery systems across the territory.
Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
Drive profitable growth through effective management of people, financial resources, and material assets.
Develop strategic operating plans aligned with service sales and account goals.
Build and retain customer relationships through networking in the local business, governmental, and professional community.
Review proposals, estimates, and account assignments with Sales to support accurate and effective service execution.
Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
Recruit, hire, coach, and retain service support staff, and support performance reviews and development plans.
Set clear expectations and lead with accountability, safety, and integrity.
Review operations, proposals, and financial results regularly, and remove obstacles affecting the team or customer.
Use monthly one-on-ones and operational reviews to foster coaching, candor, and continuous improvement.
Coordinate with Sales, matrix partners, and field leaders to balance account ownership, resource needs, and customer commitments.
Apply standardized tools, systems, and service processes consistently.
Make decisions using service performance, pricing, gross margin, and customer feedback, and adjust when results need improvement.