Service Technician 1

Atmos Energy•McKinney, TX

About The Position

The Service Technician 1 performs basic work using prescribed procedures and responds to customer service requests, including connections and disconnections as the employee becomes operator qualified. The role explains needed repairs, answers basic customer questions, and confirms customers understand and are satisfied with completed work. Duties may include disconnecting service, making collection efforts on delinquent accounts, installing and operating Wireless Meter Reading equipment, and reading meters for billing. The technician assists with gas and other emergency response, maintains accurate records to meet company and regulatory requirements, identifies and reports safety or encroachment issues, and safely operates and inspects assigned company vehicles and equipment. The position requires adherence to company values, policies, procedures, safety practices, and required training. Work may involve customer premises, outdoor conditions, varied terrain, confined spaces, and occasional work on ladders, roofs, attics, and under houses. The employee may need to work shifts, weekends, holidays, emergency call-outs, or extended hours, and may be required to report outside the regular work area or meet a residence requirement for call-out response.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and other required qualifications, classroom training, and certifications.
Ability to use the company internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work outdoors in all types of weather and in conditions including extreme climates and temperatures, high noise levels, rough terrain, ladders, roofs, attics, under houses, and confined spaces.
Ability to enter customer premises.
Meet safety-sensitive position screening requirements, including pre- and post-employment drug testing as outlined by DOT and PHMSA and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator qualifications allow.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service when necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading equipment as necessary.
Assist with activities to support responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to comply with company and regulatory requirements.
Read meters and record usage for billing when required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Adhere to company values, strategies, policies, procedures, safety practices, and the Code of Conduct; complete required safety training.
Be available for stand-by duty, shifts, holidays, weekends, emergency call-outs, and occasional extended hours as required.
Report outside the regular work area when required.