Service Technician 1

Atmos Energy•Stamford, CT

About The Position

The Service Technician 1 performs basic service work using prescribed procedures and responds to customer service requests, including connections and disconnections as operator-qualified. The technician explains needed repairs, answers basic questions, confirms customers understand and are satisfied with completed work, and may disconnect service or conduct collection efforts for delinquent accounts. The role may also involve installing, programming, and operating Wireless Meter Reading equipment; assisting with natural gas and other emergency response; maintaining accurate records and reports; and reading meters for billing. The technician supports safe and reliable operations, identifies and reports safety and encroachment issues, and safely operates and inspects assigned company vehicles and equipment. The position requires completing assigned classes, Operator Qualifications, on-the-job training, and required safety training, while following company policies, procedures, values, and the Safety Manual. Work involves customer premises and outdoor environments in varied weather and terrain, with possible exposure to confined spaces and occasional work on ladders, roofs, attics, and under houses. Standby duty, shifts, weekends, holidays, emergency call-outs, and occasional extended hours may be required. A residence requirement may apply based on call-out response time. This is a safety-sensitive position requiring pre- and post-employment screenings, including applicable drug testing and motor vehicle record checks.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete and maintain position Operator Qualifications and any other required qualifications, classroom training, or certifications.
Ability to use the company's internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work in varied outdoor weather and terrain, enter customer premises, and occasionally work on ladders, roofs, attics, under houses, and in confined spaces.
Meet the screening requirements for this safety-sensitive position, including applicable drug testing and motor vehicle record checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service as necessary and perform collection efforts on delinquent accounts, as needed.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing, as needed.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, the Code of Conduct, and the Safety Manual; complete required safety training.
Complete assigned classes, Operator Qualifications, on-the-job training, and other required qualifications or certifications.