Service Technician 1

Atmos Energy•Dallas, SC

About The Position

Performs basic service work using clearly prescribed procedures. Responds to customer service requests, including connections and disconnections as operator qualifications are achieved, informs customers of needed repairs, answers basic questions, and confirms customers understand and are satisfied with completed work. The role may involve disconnecting service, collection efforts on delinquent accounts, installing and operating Wireless Meter Reading equipment, assisting with natural gas and other emergencies, maintaining accurate records and reports, and reading meters for billing. The technician may be assigned stand-by duty, shifts, holidays, weekends, emergency call-outs, and occasional extended hours, and may need to report outside the regular work area. The role includes identifying and resolving safety and encroachment issues, safely operating and inspecting assigned company vehicles and equipment, completing required safety training, and following company values, policies, procedures, and the Safety Manual. Work includes entering customer premises and working outdoors in varied weather and terrain, with occasional work in confined spaces and on ladders, roofs, attics, or under houses. A residence requirement may apply based on call-out response time.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and other required qualifications, classroom training, and certifications.
Ability to use the company's internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work outdoors in all types of weather and enter customer premises; work may involve high noise levels, rough terrain, ladders, roofs, attics, areas under houses, and confined spaces.
Pre- and post-employment screenings, including drug testing as outlined by DOT and PHMSA, and motor vehicle record background checks are required for this safety-sensitive position.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer service requests, including connections and disconnections as operator qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service when necessary and perform collection efforts on delinquent accounts.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing as needed.
Perform stand-by duty and work shifts, holidays, weekends, emergency call-outs, and occasional extended hours as required.
Report outside the regular work area as required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Adhere to company values, strategies, policies, procedures, and Code of Conduct; learn and support AtmoSpirit, Customer Service, and Safety values.
Become familiar with and follow the Safety Manual, help maintain a safe working environment, and complete required safety training.