Service Technician 1

Atmos Energy•Waxahachie, TX

About The Position

The Service Technician 1 performs basic work using prescribed procedures and responds to customer service requests, including connections and disconnections as operator-qualified. The technician explains needed repairs, answers basic questions, and confirms customers understand and are satisfied with completed work. Duties may include disconnecting service, making collection efforts on delinquent accounts, installing and operating Wireless Meter Reading equipment, assisting with natural gas and other emergencies, maintaining accurate records and reports, and reading meters for billing. The role includes safety responsibilities, such as identifying and reporting safety and encroachment issues, safely operating and inspecting assigned vehicles and equipment, completing required safety training, and following company policies and procedures. Work involves entry to customer premises and outdoor work in varied weather and terrain, with occasional work in confined spaces and on ladders, roofs, attics, or beneath houses. The position may require standby duty, shifts, weekends, holidays, emergency call-outs, extended hours, reporting outside the regular work area, and potentially meeting a residence requirement for call-out response time. This is a safety-sensitive position requiring pre- and post-employment screenings, including applicable DOT and PHMSA drug testing and motor vehicle record checks.

Requirements

High school diploma or General Equivalency Diploma (GED).
Valid driver's license in accordance with company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path; maintain position OQs and other required OQs, classroom training, and certifications.
Ability to use the company's internet/intranet resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches.
Ability to lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch, and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work occasionally on ladders, roofs, in attics, beneath houses, and in confined spaces.
Willingness and ability to enter customer premises and work outdoors in varied weather, temperatures, noise levels, and terrain.
Meet applicable pre- and post-employment screening requirements, including drug testing and motor vehicle record checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer requests for service, including connections and disconnections as operator-qualified.
Inform customers of needed repairs, answer basic questions, and ensure customers understand and are satisfied with completed work.
Disconnect service as necessary and perform collection efforts on delinquent accounts when required.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet company and regulatory requirements.
Read meters and record usage for billing when required.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned company vehicles and equipment.
Follow company values, strategies, policies, procedures, Safety Manual intent, and Code of Conduct; complete required safety training.
Work individually and/or as a team member.