Service Technician 1

Atmos Energy•Denton, TX

4d•Onsite

About The Position

Performs basic service work using clearly prescribed procedures. Responds to customer service requests, including connections and disconnections as operator qualified; informs customers of needed repairs, answers basic questions, and confirms their understanding and satisfaction with completed work. May disconnect service, conduct collection efforts on delinquent accounts, and read meters and record usage for billing. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as needed, and assists with natural gas and other emergency response activities. Completes and maintains accurate records and reports required by the Company and regulators. The position may require stand-by duty, shifts, holidays, weekends, emergency call-outs, and occasional extended hours, as well as reporting outside the regular work area. The technician identifies, addresses, and reports safety and encroachment issues through resolution; safely operates and inspects assigned Company vehicles and equipment; and follows Company values, strategies, policies, procedures, safety requirements, and Code of Conduct. The role requires completing safety training and becoming familiar with the Safety Manual. The position requires entry to customer premises and outdoor work in all types of weather. Work may involve extreme climates and temperatures, high noise levels, rough terrain, ladders, roofs, attics, under-house areas, and confined spaces. A residence requirement may apply based on call-out response time. Work is performed as an individual contributor and/or as a team member. This is a safety-sensitive position subject to pre- and post-employment screenings, including DOT/PHMSA drug testing and motor vehicle record checks.

Requirements

High school diploma or General Equivalency Diploma (GED), or general educational knowledge normally acquired through one.
Valid driver's license in accordance with Company standards.
Complete assigned classes, Operator Qualifications (OQ), and on-the-job training (OJT) specific to the Service Learning Path; maintain position OQs and other required OQs, classroom training, and certifications.
Ability to use the Company's internet/intranet and available resources for data entry, reference, and retrieval tasks.
Ability to communicate with internal and external customers to obtain or provide explanations and information about basic factual matters.
Ability to lift and carry 45 pounds from the ground to 42 inches and lift 53 pounds from the ground to 52 inches.
Ability to generate 95 foot-pounds of force at a contact point of 32 inches.
Ability to bend, stoop, squat, kneel, and/or crouch and walk 500 feet.
Acute sense of sight and hearing, corrected or uncorrected, and a strong sense of smell.
Ability to work in customer premises, outdoors in all types of weather, and in occasional confined spaces and elevated or under-house locations.
Subject to required pre- and post-employment screenings, including drug testing under DOT/PHMSA requirements and motor vehicle record background checks.

Responsibilities

Perform basic work using clearly prescribed procedures.
Respond to customer requests for service, including connections and disconnections as operator qualified.
Inform customers of needed repairs, answer basic questions, and confirm customers understand and are satisfied with completed work.
Disconnect service as necessary and conduct collection efforts on delinquent accounts, as needed.
Install, program, and operate Wireless Meter Reading (WMR) equipment as necessary.
Assist with activities to ensure responsiveness to natural gas and other emergencies.
Complete and maintain accurate records and reports to meet Company and regulatory requirements.
Read meters and record usage for billing, as needed.
Identify, address, and report safety and encroachment issues through resolution and completion.
Safely operate and inspect assigned Company vehicles and equipment.
Follow Company values, strategies, policies, procedures, safety requirements, and Code of Conduct; complete required safety training.