Area Sales Manager (ASM) 1

Fifth Third Bank • Dayton, OH

1d

About The Position

The Area Sales Manager leads residential mortgage loan origination for Financial Center offices and outside referrals, meeting personal mortgage sales and cross-selling objectives. The manager is accountable for personal production from application through closing and for the overall production and day-to-day management of a team of at least five Mortgage Loan Originators (MLOs). The role partners with Fulfillment Operations to drive closed volume and manages risk by following bank policies, raising concerns, and consistently identifying, assessing, monitoring, and reporting risks.

The position develops referral relationships and a sales-focused team culture, supports Financial Center relationships, and maintains knowledge of Fifth Third Mortgage Company policies and procedures. It also manages team performance, plans for area growth, supports customer service and compliance, and performs recruiting, training, coaching, and other human resources responsibilities.

Requirements

• High school diploma or GED equivalent.
• Two to four years of residential mortgage sales experience.
• In-depth knowledge of conventional, government, and portfolio guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated leadership, organizational, teamwork, and customer-service skills; ability to lead by example with a high level of integrity.
• Ability to analyze policies, procedures, and guidelines to maximize productivity while protecting the desired level of risk.
• In-depth sales technique and sales coaching skills.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Excellent verbal, written, presentation, people, and diplomacy skills.
• Ability to multitask and be flexible.
• PC proficiency with Windows-based software, including Outlook, Word, Excel, and PowerPoint.
• Experience with mortgage origination systems and automated decisioning tools.
• Ability to motivate a team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Two- or four-year college degree preferred.
• Previous management experience preferred.

Responsibilities

• Originate residential mortgage loans for Financial Center offices and outside referrals, managing personal production from application through closing.
• Meet personal mortgage loan sales and cross-selling objectives.
• Manage the overall production and day-to-day activities of a team of at least five Mortgage Loan Originators (MLOs).
• Partner effectively with Fulfillment Operations to drive closed volume.
• Develop and foster referral relationships with realtors, builders, professional contacts, and personal contacts.
• Develop a sales culture and sales-focused environment within the team.
• Build relationships with Financial Center personnel to generate business and referrals.
• Maintain knowledge of Fifth Third Mortgage Company policies and procedures.
• Provide employees timely, candid, and constructive performance feedback; develop employees and support career growth, succession planning, and recognition.
• Manage personal and team production using local and Bancorp reporting and KPIs.
• Hold business plan reviews with the sales team and build strategic and tactical plans to drive volume growth in the assigned area.
• Participate in sales calls with MLOs.
• Identify potential improvements in systems and procedures with departmental management.
• Ensure MLOs provide high levels of customer service, using Gallup customer engagement data, and participate in ongoing customer-service improvement efforts.
• Monitor compliance, including required meetings and adherence to state and federal regulations and bank policies and procedures.
• Monitor loan-originator quality and adherence to standards.
• Serve as an intermediary on loan issues with processing and underwriting managers.
• Perform team human resources tasks, including exception time reporting, performance reviews, coaching, performance management, commission administration, and identifying training needs.
• Recruit, hire, and train new loan officers.
• Follow bank policies and procedures, elevate concerns, and identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Total Rewards include differentiated compensation offerings; compensation for this position is largely incentive-based, combined with either a base salary or a draw.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED