Area Sales Manager (ASM) 1

Fifth Third Bank • Dayton, OH

3d

About The Position

The Area Sales Manager performs duties related to originating residential mortgage loans for Financial Center offices and outside referrals. The role is accountable for personal mortgage loan sales and cross-selling objectives, managing personal loan production from application through closing, and driving the overall production of the team in partnership with Fulfillment Operations.

The position manages a team of at least five Mortgage Loan Originators (MLOs), developing sales plans and a sales-focused culture while supporting employee growth and performance. It oversees production, customer service, quality, regulatory compliance, and day-to-day team operations, and works with processing and underwriting leaders to resolve loan issues.

The manager is accountable for risk and for following bank policies and procedures, while contributing to a positive customer experience. The position is located in Dayton, Ohio.

Requirements

• High school diploma or GED equivalent.
• 2–4 years of residential mortgage sales experience.
• In-depth knowledge of conventional, government, and portfolio guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated leadership, organizational, teamwork, and customer-service skills.
• Ability to lead by example with a high level of integrity.
• Ability to analyze policies, procedures, and guidelines to maximize productivity while protecting the desired level of risk.
• In-depth sales technique and sales coaching skills.
• Strong desire to excel in a competitive environment.
• Strong interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Excellent verbal, written, presentation, people, and diplomacy skills.
• Ability to multitask and be flexible.
• PC proficiency in Windows-based software, including Outlook, Word, Excel, and PowerPoint.
• Experience with mortgage origination systems and automated decisioning tools.
• Ability to motivate a team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Two- or four-year college degree preferred.
• Previous management experience preferred.

Responsibilities

• Originate residential mortgage loans for Financial Center offices and outside referrals, and meet management-defined personal sales and cross-selling objectives.
• Manage personal mortgage loan production from application through closing and partner with Fulfillment Operations to drive closed volume.
• Develop and foster referral relationships with realtors, builders, and professional and personal contacts.
• Develop relationships with Financial Center personnel to build business and referrals.
• Create a sales culture and sales-focused environment within the team.
• Manage a team of at least five MLOs and oversee personal and team production using local and Bancorp reporting and KPIs.
• Hold business plan reviews, build strategic and tactical plans for volume growth, and participate in sales calls with MLOs.
• Provide timely, candid, and constructive performance feedback; coach, develop, recognize, and reward employees; and support career growth, succession planning, and bench strength.
• Recruit, hire, and train loan officers.
• Monitor MLO compliance with required meetings, state and federal regulations, and bank policies and procedures.
• Monitor loan-originator quality and adherence to standards.
• Ensure MLOs provide a high level of external customer service, using Gallup customer engagement data, and participate in continuous customer-service improvement efforts.
• Serve as an intermediary on loan issues with processing and underwriting managers.
• Perform team human resources tasks, including exception time reporting, performance reviews, coaching, performance management, commission administration, and identifying training needs.
• Maintain knowledge of Fifth Third Mortgage Company policies and procedures.
• Assist departmental management in identifying improvements to systems and procedures.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite and following applicable policies and procedures.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Differentiated compensation offerings, with incentive compensation combined with either a base salary or a draw; incentive compensation is based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED