Sales Manager (Optical Retail)
About The Position
Stanton Optical is hiring a Sales Manager to lead sales performance and support the Brand Manager in supervising store operations. The role focuses on executing action plans, coaching and developing associates, delivering an outstanding customer experience, and fostering strong partnerships with Clinical services and lab staff. The Sales Manager may frequently act as Manager on Duty and will have opportunities for professional development and exposure to senior leadership. The position also supports optical lab operations by helping ensure accurate, timely order delivery and compliance with service commitments such as “Now Service” and “Ready When Promised.” The Sales Manager executes simple customer repairs, assembles lenses into frames, edges stock lenses, monitors lab standards, and reports equipment malfunctions or order issues to management. This is an on-site store role with work hours determined by business needs.
Requirements
- At least one year of demonstrated leadership experience in a fast-paced retail environment.
- Experience planning and implementing sales strategies and directing a sales team.
- Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
- Ability to communicate effectively with a diverse group of people.
- High school diploma or equivalent.
- Passion for outstanding customer and patient care and willingness to share that passion with others.
- Schedule flexibility; work hours are determined by business needs.
- Knowledge of MS Word, Google Docs, or similar tools.
Nice To Haves
- Optical experience.
- Interest in learning, embracing, and fostering innovation among the team.
- Ability to promote high work standards and empower others with an entrepreneurial mentality.
Responsibilities
- Drive sales to exceed personal and store goals while delivering outstanding customer service.
- Support Brand Manager duties and frequently act as Manager on Duty.
- Support store talent acquisition and development, including recruiting, training new team members, and maintaining development plans for associates.
- Build strong partnerships with Clinical services.
- Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving goals.
- Communicate effectively and build partnerships with the Support Center and Human Resources.
- Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
- Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
- Ensure brand standards are met in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
- Track patient delivery-time commitments and ensure 100% compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life and short-term disability coverage.
- Free eyeglasses; employees receive two pairs each year with no dollar limit.
- Identity theft protection.
- Pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on products.
- Competitive variable compensation opportunities and commission on sales.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
