Sales Manager

Highgate Hotels • New York, NY

12d • Onsite

About The Position

The Sales Manager is responsible for soliciting accounts in assigned market segments, prospecting and closing assigned accounts and territories, and contributing to hotel revenue. The role works with hotel operations and sales leadership to manage accounts, pursue sales opportunities, support client events and site visits, and help maximize occupancy and Average Daily Rate (ADR).

Requirements

• High school diploma or equivalent required.
• Must be skilled in Windows and company-approved spreadsheet and word-processing applications.
• Must communicate effectively, verbally and in writing, with employees and guests in an attentive, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in anticipating, preventing, identifying, and solving problems.
• Must be able to understand and evaluate complex information and maintain confidentiality.
• Must maintain regular attendance in accordance with hotel standards and scheduling needs.
• Must maintain high standards of personal appearance and grooming, including wearing a nametag.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.

Responsibilities

• Attend the daily Highgate Hotel Business Review (HHBR) meeting.
• Develop a working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Know and follow company sales policies and standard operating procedures, and ensure the sales team does the same.
• Meet or exceed established goals and operate within the Sales Department’s expense budget.
• Participate in required Manager on Duty (M.O.D.) coverage and scheduled Saturday office coverage.
• Initiate and follow up on leads, maintain an active sales solicitation program, and handle inquiries through the Inquiry Day Program.
• Monitor production of top accounts and evaluate market trends; contact existing accounts according to the Account Coverage Program tracing frequencies.
• Meet assigned sales solicitation call goals.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; greet onsite contacts and entertain clients.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Assist with preparing required reports on time.
• Apply company sales policies and selling techniques to maximize occupancy and Average Daily Rate (ADR).
• Conduct professional and thorough hotel site inspections with clients, highlighting property features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities by participating in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
• Attend required hotel meetings and trainings; maintain regular attendance and required standards of appearance, grooming, and nametag use.
• Communicate effectively with employees and guests, listen to and clarify concerns, and handle problems by anticipating, preventing, identifying, and resolving them.
• Multitask and prioritize departmental functions to meet deadlines; understand and evaluate complex information and maintain confidentiality.
• Maximize productivity, identify problem areas, assist in implementing solutions, comply with hotel standards and regulations, and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED