Sales Manager

Guitar Center•Kansas City, MO

22d

About The Position

The Sales Manager, CSC is a performance-driven people leader responsible for the day-to-day coaching, execution, and results of a team of Gear Advisors. The role focuses on revenue and margin performance, conversion and productivity, and consistent sales behaviors across inbound and outbound contact channels. The Sales Manager works cross-functionally to support promotions, process adherence, customer experience goals, and frontline training and development. The role uses performance data and available AI-based coaching tools to evaluate results, identify improvement opportunities, coach Gear Advisors, and strengthen team capability. The Sales Manager also supports continuous improvement of processes, tools, and sales routines, and provides frontline performance and customer feedback insights to CSC sales leadership.

Requirements

3–5+ years of leadership experience in sales and/or customer service environments; contact center experience is preferred.
Proven success coaching teams in a customer-focused, consultative sales environment.
Strong verbal and written communication skills.
Strong organizational discipline and attention to detail.
Comfort using performance reporting and dashboards to manage KPIs and improve outcomes.
Passion for developing people and building a strong performance culture.

Nice To Haves

Bachelor’s degree or equivalent business experience is preferred.
Contact center experience is preferred.

Responsibilities

Own team achievement of sales dollars, margin dollars, and margin rate goals.
Analyze sales, margin, productivity, conversion, and other performance data to identify trends and execute strategies that increase revenue and profitability.
Lead, motivate, and coach Gear Advisors across inbound and outbound activities and contact channels.
Drive consistent execution of consultative sales best practices, including call productivity, discounting discipline, conversion, and customer experience standards.
Provide formal and informal coaching, reinforce talk tracks, and develop skills to improve sales behaviors and outcomes.
Use daily performance and activity reporting to ensure behaviors align with expected sales results and service standards.
Measure individual Gear Advisor performance, establish goals, and execute action plans to improve results.
Manage team attendance, adherence, and other policy administration.
Coordinate and monitor participation in site-based sales promotions and ensure frontline execution aligns with campaign expectations.
Deliver requested reports, performance updates, and operational information accurately and on time.
Use available AI-based coaching tools as a primary source for coaching improvement.
Identify development needs and partner with Training and Sales Leadership to support skill-building in product knowledge, systems, soft skills, and role-specific competencies.
Conduct performance conversations and reviews, providing feedback and growth opportunities to improve capability and retention.
Build a high-performance sales team culture focused on exceeding targets.
Work with internal partners to resolve issues, coordinate sales initiatives, and improve customer and associate experience.
Drive efficiency, productivity, and performance improvements using available AI tools and by identifying opportunities to innovate with new AI tools.
Identify performance gaps and help implement process, tool, and sales-routine improvements that increase productivity and results.
Support CSC sales leadership with insights from frontline performance and customer feedback.
Perform other duties and special projects as assigned.