Sales Manager

Ulta Beauty, Inc. • Chillicothe, OH

12d

About The Position

The Sales Manager leads the store’s sales team and is accountable for the retail business outside of boutiques, including sales, guest service, and operational processes. The role develops a high-performing team and drives sales growth across categories while meeting goals for guest loyalty, payroll, omni-channel performance, and retail shrink. The Sales Manager is accountable for Net Promoter Score and an exceptional guest experience, leading the business through performance, people, and process.

The role includes recruiting, developing, coaching, and retaining associates; collaborating with brand partners and store leadership; planning in-store events; monitoring financial and operational results; and ensuring compliance with company policies and standards. The Sales Manager also performs makeup applications, skincare analyses, and product demonstrations, and uses company tools and resources to manage schedules, store tasks, inventory, and business improvements.

This position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. The work involves continuous mobility and coordination throughout the store, frequent bending and other movements, and frequent lifting or moving of up to 25 pounds.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead the store’s Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers, developing a high-performing team that delivers sales growth and an exceptional guest experience.
• Promote accountability for retail and service sales, guest loyalty including credit, payroll, omni-channel performance, and retail shrink goals.
• Analyze financial and operational reporting, identify underperforming metrics, and develop strategies to improve profitability and sales.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload; communicate staffing and scheduling needs to the General Manager.
• Plan and execute in-store events that support the guest experience, brand collaboration, and sales and payroll goals.
• Perform makeup applications, skincare analyses, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the company attendance policy.
• Attract, hire, and retain a diverse team, addressing staffing needs and open positions.
• Build an engaged and inclusive team through collaboration, communication, and prioritization of work.
• Support associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing brand and category training and ensure direct reports do the same.
• Develop professional brand partner relationships to support sales and service goals.
• Collaborate with the leadership team, set priorities, provide direction and support, and share best practices.
• Execute the Guest Engagement Leader program and coach associates to deliver helpful, friendly service and achieve store performance goals.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task-management tools to manage schedules, attendance, and store workload.
• Protect company assets and minimize loss by upholding workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reports as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.

Benefits

• Paid time off for eligible full-time associates.
• Health insurance for eligible full-time associates.
• Dental benefits for eligible full-time associates.
• Vision benefits for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Disability benefits for eligible full-time associates.
• Opportunity for eligible associates to earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed