Sales Manager

Ulta Beauty, Inc.•Cummings, TN

21d

About The Position

The Sales Manager leads a high-performing store team in alignment with Ulta Beauty’s mission, vision, and values. The role oversees Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers, and is accountable for the retail business outside of boutiques, including sales, guest service, and operational processes. The Sales Manager is accountable for Net Promoter Score (NPS) and an exceptional guest experience, driving results through performance, people, and process. The position leads sales growth across categories, develops and coaches associates, manages store operations and compliance, and collaborates with the General Manager and field leadership. It requires a passion for the beauty industry, strong guest-service skills, product knowledge, and the ability to lead, influence, and develop a team. The schedule is flexible and full-time, including days, evenings, weekends, and holidays. The role also requires attendance at corporate business meetings and conferences.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies using company programs, tools, and resources to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, and complete workload within budget and on time; communicate scheduling needs to the General Manager.
Plan and execute in-store events that enhance the guest experience and support sales and payroll goals.
Review and respond to financial and operational reports, store visit results, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and work prioritization; create an inclusive environment that supports associate growth.
Support associate development through training, competency-based feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Develop professional brand partner relationships to support shared sales and service goals.
Model teamwork and excellent guest service alongside the leadership team by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
Ensure store compliance with company policies, procedures, standards, and dress code.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the company task management tool to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, loss prevention, and operating standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as necessary.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.