Sales Manager - Summit Mall

Warby Parker • Akron, OH

1d

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and create excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. The Sales Manager helps shape and drive Warby Parker Retail while gaining exposure to strategic operations and learning from business and Retail leaders. Similar roles at other brands may be called Assistant Store Manager.

Requirements

• Retail experience, including at least 1 year in a management position.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Eagerness to learn new skills.
• Upbeat and empathetic team player.
• Motivation to perform at a high level and help teammates reach their targets.
• Ability to bring positive, fun energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Troubleshoot the point-of-sale system.
• Oversee store inventory management procedures.
• Develop processes that improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift-start and end-of-day meetings, roundtables, and other meetings as needed.
• Direct a team of 8–10 team members and demonstrate excellent customer service.
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new-hire onboarding and ongoing training.
• Treat customers with respect and cultivate an inclusive, service-minded work culture.

Benefits

• Health, vision, and dental insurance (full-time employees)
• Life and AD&D insurance (full-time employees)
• Paid sick leave (full-time and part-time employees; terms vary)
• Paid holidays (full-time employees)
• Vacation days (full-time employees)
• Retirement savings plan (401(k)) (full-time employees)
• Parental leave, including for non-birthing parents (full-time employees)
• Short-term disability (full-time employees)
• Employee Stock Purchase Plan (full-time and part-time employees)
• Employee Assistance Program (full-time and part-time employees)
• Bereavement support (full-time employees)
• Optical education reimbursement (full-time employees)
• Free eyewear (full-time and part-time employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed