Sales Manager - Summit Mall

Warby Parker • Akron, OH

20h

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects, while helping shape and drive Warby Parker Retail. The Sales Manager directs a team of 8–10 team members and works with Retail and business leaders.

Requirements

• Retail experience, including at least 1 year in a management position.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• A self-starter with an entrepreneurial spirit.
• Eagerness to learn new skills.
• An upbeat and empathetic team player.
• Motivation to perform consistently and help teammates reach their targets.
• Ability to bring positive, fun energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Troubleshoot the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop processes to improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead beginning-of-shift and end-of-day meetings, roundtables, and other meetings as needed.
• Direct a team of 8–10 team members and demonstrate excellent customer service.
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new-hire onboarding and ongoing training.
• Treat customers respectfully and cultivate an inclusive, service-minded work culture.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed