Sales Manager

Ulta Beauty, Inc.•Macomb Township, MI

14d

About The Position

The Sales Manager (SM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth across all categories. The SM leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers, and is accountable for the store’s retail business except for boutiques, including sales, service, and operational processes. The role is accountable for Net Promoter Score (NPS) and an exceptional guest experience, with a focus on business performance, people development, and process compliance. It calls for results orientation, passion for the beauty industry, strong guest service, the ability to learn and teach product knowledge, and skill in leading, influencing, and developing a team. The Sales Manager promotes sales, service, guest loyalty, and profitability; plans and executes in-store events; reviews business reporting; and performs beauty services and product demonstrations. The role attracts, develops, and retains talent, supports associate training and performance, and builds effective brand partner relationships. It also ensures store compliance, scheduling and workload execution, inventory control, asset protection, and adoption of company programs and technology. The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and attendance at corporate business meetings and conferences. The work involves continuous mobility and object coordination in the store, frequent bending and other physical movements, and frequent lifting or moving of up to 25 pounds during a shift.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to meet the described physical demands, with reasonable accommodation considered through the company’s interactive process where applicable.

Nice To Haves

Bachelor’s degree.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
Identify underperforming metrics and use company programs, tools, and resources to improve business performance and profitability.
Coordinate store scheduling needs with the General Manager to support productivity, sales and payroll goals, and timely workload completion.
Plan and execute in-store events that improve the guest experience and support sales and payroll goals.
Review and respond regularly to financial and operational reporting, store visits, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing brand and category training and ensure direct reports do so as well.
Build professional brand partner relationships that support sales and service goals.
Work with the leadership team to set priorities, provide direction and support, and share best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and achieve store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the company task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes and complete theft reporting as necessary.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.