Sales Manager
About The Position
Manage hotel accounts to achieve guest satisfaction and solicit past and new business, ensuring all revenue goals are achieved or exceeded. The role includes leading and supporting associates; maximizing hotel revenue through sales; negotiating customer terms; managing account solicitation and closing; coordinating departments in account service; maintaining key-account relationships; making sales presentations; conducting local sales calls; and representing the hotel at trade shows. The position also follows sustainability guidelines and practices related to HHM’s EarthView program and performs other duties as requested by management. The stated growth path is Senior Sales Manager, Director of Sales, Area Director of Sales, and Regional Director of Sales. HHM Hotels describes its values as “People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It” and identifies itself as an equal-opportunity employer.
Requirements
- Proven track record in sales.
- Ability to sit for extended periods, lift up to 10 pounds, bend, reach, and use hands and fingers to operate a keyboard.
- Moderate travel between the hotel and clients' locations is required.
Nice To Haves
- Associate’s or Bachelor’s degree in Hospitality or a related industry preferred.
- Previous hospitality sales experience preferred.
Responsibilities
- Interview, select, train, schedule, coach, and support associates, ensuring they perform according to established brand or hotel standards and HHM core values.
- Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
- Use professional sales techniques to negotiate terms and conditions that satisfy customer requirements.
- Manage accounts and ensure pertinent solicitation and closing activities are completed and documented.
- Coordinate various departments' participation in servicing accounts.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Articulate and leverage the benefits of the hotel to close sales opportunities.
- Travel locally to conduct outside calls, promote the hotel, and review competition.
- Represent the hotel at trade shows.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
