Sales Manager - Bergen St
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. The Sales Manager helps shape and drive Warby Parker Retail while gaining exposure to strategic operations and learning from business and Retail leaders. At other brands, similar roles may be called Assistant Store Manager. The Sales Manager communicates Warby Parker’s values and brand philosophy, oversees store operations such as inventory and point-of-sale troubleshooting, and develops processes to improve customer service and shopping experiences. The role leads and develops a team, manages daily store routines, and helps maintain an inclusive, service-minded workplace.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- Upbeat and empathetic team player.
- Motivation to perform consistently at a high level and help teammates reach their targets.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Own troubleshooting for the point-of-sale system.
- Oversee the store's inventory management procedures.
- Develop processes that improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead shift-start and end-of-day meetings, roundtables, and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent customer service.
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance for full-time employees.
- Paid sick leave for full-time and part-time employees.
- Paid holidays for full-time employees.
- Vacation days for full-time employees.
- Retirement savings plan (401(k)) for full-time employees.
- Parental leave, including for non-birthing parents, for full-time employees.
- Short-term disability for full-time employees.
- Employee Stock Purchase Plan for full-time and part-time employees.
- Employee Assistance Program (EAP) for full-time and part-time employees.
- Bereavement support for full-time employees.
- Optical education reimbursement for full-time employees.
- Free eyewear for full-time and part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
