Sales Manager

Ulta Beauty, Inc.•Franklin, TN

About The Position

The Sales Manager leads a high-performing team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers to grow sales across store categories and deliver an exceptional guest experience. The role is accountable for the retail business outside of boutiques, including sales, service, operations, Net Promoter Score, and compliance. The manager drives results through performance, people, and process, and needs a passion for beauty, strong guest-service skills, product knowledge, and the ability to lead and develop a team. The Sales Manager promotes sales growth and profitability, plans and executes in-store events, reviews financial and operational reporting, and works with the General Manager on scheduling and payroll needs. The role recruits, develops, and retains talent; builds an inclusive, engaged team; supports associate training and performance; and establishes collaborative relationships with brand partners. The manager also ensures store policies and operating standards are followed, manages workload and inventory processes, protects company assets, and communicates business trends and opportunities to field leadership. The position requires a flexible full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work involves continuous movement around the store and frequent bending, pushing, pulling, stooping, reaching, twisting, and handling objects, including frequent lifting or moving of up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to perform the physical activities described in the working conditions, subject to the company’s interactive accommodation process.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel goals, and retail shrink.
Identify underperforming business metrics and develop strategies to improve profitability and sales using company programs, tools, and resources.
Work with the General Manager on store scheduling needs, productivity, sales and payroll goals, and timely workload completion.
Plan and execute in-store events that support guest experience, brand collaboration, sales, and payroll goals.
Review and respond to financial and operational reports, store visit results, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain diverse talent and address staffing needs and open positions.
Build an engaged, collaborative team and foster an inclusive environment that encourages associate growth.
Support associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports participate in ongoing training, including brand and category education.
Establish professional relationships with brand partners to support shared sales and service goals.
Model teamwork and guest-service excellence alongside the leadership team, setting priorities and providing direction and support.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and meet store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task management tools to manage schedules, attendance, and store workload.
Protect company assets and minimize loss by enforcing safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including handling theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
Support continuous improvement and adoption of company initiatives and technology, and use company resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.